Initiating a claim
Be prepared when filing a claim:
There are 7 required duties of an insured after a loss occurs. If the insured fails to comply with these duties and this failure prejudices the insurer’s case, coverage can be denied. These listed duties must be performed by the named insured, his or her representative.
.• Provide prompt notice to insurance company.
• Notify police if a theft/vandalism loss occurs.
• Protect property from further harm.
• Cooperate with insurer in the investigation.
• Prepare an inventory of damaged personal property.
• If requested by the insurer, show damaged property, provide insurer with any documentation, and submit to examination under oath.
*Fill out and submit a notarized Proof of Loss document promptly to insurer.

On 8.2019 One our client's discovered water leaking from her kitchen 7:30am. Her first thought was "How do I turn off the main water line???" She didn't know where it was and started to panic. luckily, as she ran outside (still searching), there appeared an inspector's truck parked at her neighbors house; what luck! He was able to help her out and charged her accordingly. The damage to her kitchen, living room & hallway bathroom was obvious and she did file a claim. She also called our company and wanted us to get involved; wanting to make sure everything was accounted for and she was paid what was rightfully due. Here's her outcome: 1. New carpet throughout her condo (no patch job since it has to match). 2. Kitchen flooring replace + entire cabinetry. Hallway bathroom flooring replaced. 3. Her personal property also got damaged: electric mixers and other small items that added up to :$986.00 will be paid to her. 4. Total cost of repairs $14,200.00 will be paid to her for her contractors. 5. She is also staying at a lovely Hotel (poolside) for three weeks while repairs are being made. 6. She will be submitting her mileage report since she has to travel from hotel to condo to check on the progress of the workers. 7. Her meals will be paid since she has to eat out 7 days a week.